Thursday, February 26, 2009

Can I Get Some Professionalism Please?

So in the past few weeks, I have been observing that people are lacking in giving quality customer service or acting professional. I like my service with a smile, a "thank you" and "have a great day." I don't want to feel rushed, I want you to act like my problem or issue is your top priority and damnit, I want to feel appreciated. In the past few weeks, here are some of my gripes with customer service especially when in OUR community.

Hair Salons
Oh yes, ladies. We liked to get the hair whipped on a weekly basis, however with this recession, I have limited my trips to the salon to a) special occasions, b) cuts/trims, and c) relaxers. I have to say that I can't stand going to the salon because for some odd reason, I am stuck there for at least 4 hours, for you to do something to my head that I could probably done with much effort. I've had stylists run out of the salon for weed breaks, food breaks, leaving me wet in the chair. Let me not get started on those who can't multi-task, basically talk on the phone while you do my hair (even though you shouldn't be talking anyway!) This is basically enough to let me know that I will never come back to you again. And as much as I like salon talk/gossip I truly hate when stylists, barbers and shampoo girls can't have a conversation without cursing. And why are you hollering? I was at the salon this week and the shampoo girl decided to tell a story where I think every other word was "f---," "s---" and "motherf----." And the stylist was caught up in this talk as well... killed the entire experience especially since she failed to really wow me with my hair. I won't be returning.

My Apartment Building
*sigh* Most people know the problems and gripes I have. Broken elevators, flooding in bathroom, heat too high, heat not even on. I am currently at Starbucks writing this post because my apartment is probably 20 degrees right now. I slept with the stove on, only to wake up several times throughout the night and my face was ice cold :-/ Regardless, I live in Hyde Park, can our building get upgraded. Can I not worry about getting stuck in the elevator for 30 minutes? Or if a storm comes through, can my water not go out along with my electricity? And when I call for maintenance requests, can I not get an attitude and not wait a full week for them to be done?!

Retail Associates
This comes from my recent adventure to Forever 21 this week. I'm starting to see that there's a trend in the hiring for the Forever 21 on Michigan and State St. Too young, lack of professionalism. However as I was there this past week, and in my efforts to try on some items. I had to wait because the girl wanted to continue to put clothes back on the hanger, and once I was done trying on clothes, I had to again wait because she decided to show her friend her "model walk." Really? We are in Forever 21. Not the catwalk sweetie, let's get it together.

So what have been some of your gripes with customer service?


suga said...

lol at the catwalk @ Forever 21.

I had one major gripe with Bakers. I bought a very cute pair of heels a few weeks ago. I wore them the day I bought them and part of one heel broke as soon as I got out of the car. Hell no! So I called the store the next morning and they said i could return them, but I wanted another pair and they didnt have my size so they called around and found a store, explained the situation and told me to go to that store, 30 miles away. I didnt mind because I really liked the shoes.

I got there and the manager had an attitude when she saw the shoes: "oh, you went dancing in these? They look worn"

Well how else would the heel have broken? Just chillin in the box?

I guess she was mad she had to come up off some merchandise and i think she thought I was trying to get over on the company, which was stupid because i could have just returned them to get my money back. So anyway, she asks me hella questions, asks for my ID, makes me fill out hella paperwork and I'm wondering, why all of this trouble? I have a pt job in retail and it doesnt take 30 minutes for an exchange. She reminded me 5 times that i wouldnt be able to return the new shoes for $ and I reminded her that if these shoes broke, I'd be returning them for $, no matter what.

I leave the store, stay in the mall for 3 more hrs, and then go out that night with my boo. After dinner, we decide to head to a lounge. Something compelled me to look in my wallet before we got out the car. My ID is no where to be found. I look everywhere when we get home. Nothing. Then it hits me...the manager never gave me my ID back.

The next day, I call the store and someone says it's in a drawer. I ask why didnt the store call me to say they had it and the girl doesnt know. I drive back out there and the manager is smiling when i get there and so I immediately launch into her about contacting me about my ID. She says she didnt have my contact info. I remind her that she had me fill out a mound of paperwork that had my phone number and address on it repeatedly. She shrugs and says, "you know, I didnt even think about it"..with a smirk. I almost slapped the hell outta her. Instead, I asked for her district managers name and the corporate office. Her attitude was horrible and in these tough economic times when people arent shopping, the last thing you want to do is piss someone off who enjoys giving money to your store. Plus, I know i've accidentally kept people's ID before but as soon as I realize it, it's nothing to find them or mail them their ID. They were just going to let it chill in the drawer with no kind of action. And I spent hella gas going back and forth!

T said...

Girl, you know I've had my fair share of issues with "customer service" reps, mainly on the CTA, at retail stores and with phone service providers.

But lately, since the economy is so bad, people have been stepping their game up. Fixing my problem on the first call, assisting me heavily in the dressing room, etc, etc.

I was in the Guess store the other day though and they harassed the hell out of me for having a return. My silly behind paid $95 for a designer Marciano tank top, then re-thought the purchase and took it back. They hit me with so many, why are you bringing this backs and what's wrong with its that I had to say a short prayer at the cash register to keep from going off.

And on the Forever 21 tip, I just expect the worst from the 14-year olds working in there. Any place that has clothes as inexpensive as they do can't afford to hire adults with good customer service skills.

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